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Natural, fresh, organic, and prepared foods and health items with excellent service at premium prices
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Educated, middle class and affluent customers who are passionate about food as a part of a healthy lifestyle |
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Well-lit, inviting supermarket store formats with appealing displays and extensive prepared foods sections
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Produce section as “theater”
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Each store carries local produce and has the authority to contract with the local farmers
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Information and education provided to shoppers along with products
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High touch in-store customer service via knowledgeable, flexible, highly motivated personnel
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Café-style seating areas with wireless internet for meetings and meals
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Egalitarian compensation structure
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Own seafood procurement and processing facilities to control quality (and price) from the boat to the counter
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Donates 5% of profits to non-profits
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Each store has “green projects,” directed by employees to improve environmental performance
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