Community Empowerment Research

We help churches, schools, and community organizations
measure needs of the people they serve,
set strategies to meet those needs, and
assess the impact of their work in service, training, evangelism, and outreach.

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Do Better at Doing Good
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Making a Difference
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Improve service: Do better at doing good

Did your service help?  Did they get back on their feet?  Did another problem hit them unexpectedly?

Even when you are working to meet people’s most important needs, you rarely get to see them later to find out how they did.   A client comes to your office, you find out their situation and provide what you can.  Where are they a week later?  Are their needs the same?  Have new problems arisen?

We help you find out what happened next.

And we help design programs to address other problems that your neighbors are facing.

We also can help set goals for services and goals for how your services should help your clients.  Then we help you assess how well you meet those goals.

Are your staff providing the services you intend for them to provide?  Are your clients helped?  Do they get the services you intend for them?  Is what you do for them what they need most?

Not only is it important to know whether a given service produces the effect you want, it is important to make sure that clients consistently receive the kind of service you want for them.  If your service, for instance, is a class, the questions are not only “Was the class given?” and “Did the client attend?”, but “Was the curriculum followed?”, “How well did the teacher teach?”, and “Did the students learn what they needed to learn?”

We work with you to measure both your outcomes and your processes.  Community Solutions Research is a full-featured evaluator available to measure services and assess your impact on clients and the greater community.

Are you doing all that you plan to do?  Are your staff carrying out their jobs as expected?  Are you having the impact on clients that you want to have?

For-profit businesses usually have quality assurance practices.  Oddly enough, non-profits rarely do.  Yet non-profits have less money and thus need to be much more careful about how they spend it.  Surveys, interviews, and analytical reports from Community Solutions Research can help you increase service efficiency.

We help you create custom surveys for client satisfaction.

We also create tests to assess staff understanding of their jobs and organizational processes.