Did your service help? Did they get
back on their feet? Did another problem hit them unexpectedly?
Even when you are working to meet people’s most important
needs, you rarely get to see them later to find out how they did. A
client comes to your office, you find out their situation and provide what
you can. Where are they a week later? Are their needs the
same? Have new problems arisen?
We help you find out what happened next.
And we help design programs to address other
problems that your neighbors are facing.
We also can help set goals for services and
goals for how your services should help your clients. Then we help
you assess how well you meet those goals.
Are your staff providing the services you
intend for them to provide? Are your clients helped? Do they
get the services you intend for them? Is what you do for them what
they need most?
Not only is it important to know whether a given
service produces the effect you want, it is important to make sure that
clients consistently receive the kind of service you want for
them. If your service, for instance, is a class, the questions are
not only “Was the class given?” and “Did the client attend?”, but “Was the
curriculum followed?”, “How well did the teacher teach?”, and “Did the
students learn what they needed to learn?”
We work with you to measure both your outcomes
your processes. Community Solutions Research is a full-featured
evaluator available to measure services and assess your impact on clients
and the greater community.